Through the Store Locator you can find the nearest Countryfield dealer, each dealer has their own selection of Countryfield items. Be inspired!

Annoying that the lighter is not functioning as it should. We recommend that you try the following:

• Is there candle wax on the tips of the lighter? Clean the tip of the lighter with a paper towel.
• Pay attention to the correct voltage when charging your lighter. Charging is not possible on all USB adapters due to the different voltage.
  • Try charging the lighter in the USB port of a laptop or desktop. After an hour, see if there is a difference.

Complaints and lighter warranty go through our resellers. You can take your complaint to the store where you purchased the product. If necessary, your question will be forwarded to us.

If you contact us yourself, unfortunately we cannot help you.

Each store sells its own selection of Countryfield items. You can always ask your nearest store if the product can be ordered from the Countryfield supplier.

It is not possible to buy Countryfield products through this website. Find the nearest store near you via our
Store Locator.

If you are a consumer and have questions about our products, please first contact the point of sale where you purchased the product. If necessary, your question will be forwarded to us.

If you contact us yourself, unfortunately we cannot help you.

You can take your complaint to the store where you purchased the product. If necessary, your question will be forwarded to us.

Countryfield is the brand of Decostar. You can register via
this link
register as a b2b customer with Decostar. You will then be contacted to discuss options.