{"id":10403,"date":"2018-08-22T13:08:38","date_gmt":"2018-08-22T13:08:38","guid":{"rendered":"https:\/\/countryfield.nl\/vragen\/"},"modified":"2025-08-13T08:46:51","modified_gmt":"2025-08-13T08:46:51","slug":"faq","status":"publish","type":"page","link":"https:\/\/countryfield.nl\/en\/faq\/","title":{"rendered":"QUESTIONS?"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"10403\" class=\"elementor elementor-10403 elementor-9681\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-dc7cadd elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"dc7cadd\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f4897f3\" data-id=\"f4897f3\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6ecce50 elementor-widget elementor-widget-spacer\" data-id=\"6ecce50\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8b02a32 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8b02a32\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-19a967f\" data-id=\"19a967f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c56f095 elementor-widget elementor-widget-eael-adv-accordion\" data-id=\"c56f095\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"eael-adv-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t            <div class=\"eael-adv-accordion\" id=\"eael-adv-accordion-c56f095\" data-scroll-on-click=\"no\" data-scroll-speed=\"300\" data-accordion-id=\"c56f095\" data-accordion-type=\"accordion\" data-toogle-speed=\"300\">\n            <div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"where-can-i-purchase-countryfield-items\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"1\" aria-controls=\"elementor-tab-content-2071\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><span class=\"eael-accordion-tab-title\">Where can I purchase Countryfield items?<\/span><i aria-hidden=\"true\" class=\"fa-toggle fas fa-arrow-circle-down\"><\/i><\/div><div id=\"elementor-tab-content-2071\" class=\"eael-accordion-content clearfix\" data-tab=\"1\" aria-labelledby=\"where-can-i-purchase-countryfield-items\"><p>Through the Store Locator you can find the nearest Countryfield dealer, each dealer has their own selection of Countryfield items. Be inspired!<\/p>\n<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"i-purchased-an-electric-lighter-but-it-is-not-working-properly-what-can-i-do\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"2\" aria-controls=\"elementor-tab-content-2072\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><span class=\"eael-accordion-tab-title\">I purchased an electric lighter, but it is not working properly. What can I do?<\/span><i aria-hidden=\"true\" class=\"fa-toggle fas fa-arrow-circle-down\"><\/i><\/div><div id=\"elementor-tab-content-2072\" class=\"eael-accordion-content clearfix\" data-tab=\"2\" aria-labelledby=\"i-purchased-an-electric-lighter-but-it-is-not-working-properly-what-can-i-do\"><p>Annoying that the lighter is not functioning as it should. We recommend that you try the following:<\/p>\n<ul>\n<li>Is there candle wax on the tips of the lighter? Clean the tip of the lighter with a paper towel.<\/li>\n<li>Pay attention to the correct voltage when charging your lighter. Charging is not possible on all USB adapters due to the different voltage.\n<ul>\n<li>Try charging the lighter in the USB port of a laptop or desktop. After an hour, see if there is a difference.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>Complaints and lighter warranty go through our resellers. You can take your complaint to the store where you purchased the product. If necessary, your question will be forwarded to us.<\/p>\n<p><em>If you contact us yourself, unfortunately we cannot help you.<\/em><\/p>\n<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"the-item-i-see-on-the-website-is-not-for-sale-in-the-nearest-store\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"3\" aria-controls=\"elementor-tab-content-2073\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><span class=\"eael-accordion-tab-title\">The item I see on the website is not for sale in the nearest store.<\/span><i aria-hidden=\"true\" class=\"fa-toggle fas fa-arrow-circle-down\"><\/i><\/div><div id=\"elementor-tab-content-2073\" class=\"eael-accordion-content clearfix\" data-tab=\"3\" aria-labelledby=\"the-item-i-see-on-the-website-is-not-for-sale-in-the-nearest-store\"><p>Each store sells its own selection of Countryfield items. You can always ask your nearest store if the product can be ordered from the Countryfield supplier.<\/p>\n<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"can-i-order-countryfield-products-on-this-website\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"4\" aria-controls=\"elementor-tab-content-2074\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><span class=\"eael-accordion-tab-title\">Can I order Countryfield products on this website?<\/span><i aria-hidden=\"true\" class=\"fa-toggle fas fa-arrow-circle-down\"><\/i><\/div><div id=\"elementor-tab-content-2074\" class=\"eael-accordion-content clearfix\" data-tab=\"4\" aria-labelledby=\"can-i-order-countryfield-products-on-this-website\"><p>It is not possible to buy Countryfield products through this website. Find the nearest store near you via our <strong><br \/>\n  <a href=\"https:\/\/countryfield.nl\/en\/store-locator\/\">Store Locator.<\/a><br \/>\n<\/strong><\/p>\n<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"how-do-i-contact-countryfield\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"5\" aria-controls=\"elementor-tab-content-2075\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><span class=\"eael-accordion-tab-title\">How do I contact Countryfield?<\/span><i aria-hidden=\"true\" class=\"fa-toggle fas fa-arrow-circle-down\"><\/i><\/div><div id=\"elementor-tab-content-2075\" class=\"eael-accordion-content clearfix\" data-tab=\"5\" aria-labelledby=\"how-do-i-contact-countryfield\"><p>If you are a consumer and have questions about our products, please first contact the point of sale where you purchased the product. If necessary, your question will be forwarded to us.<\/p>\n<p><em>If you contact us yourself, unfortunately we cannot help you.<\/em><\/p>\n<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"i-have-a-complaint-about-a-countryfield-product\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"6\" aria-controls=\"elementor-tab-content-2076\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><span class=\"eael-accordion-tab-title\">I have a complaint about a Countryfield product.<\/span><i aria-hidden=\"true\" class=\"fa-toggle fas fa-arrow-circle-down\"><\/i><\/div><div id=\"elementor-tab-content-2076\" class=\"eael-accordion-content clearfix\" data-tab=\"6\" aria-labelledby=\"i-have-a-complaint-about-a-countryfield-product\"><p>You can take your complaint to the store where you purchased the product. If necessary, your question will be forwarded to us.<\/p>\n<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"i-have-a-business-and-i-would-like-to-start-selling-countryfield-products\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"7\" aria-controls=\"elementor-tab-content-2077\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><span class=\"eael-accordion-tab-title\">I have a business and I would like to start selling Countryfield products.<\/span><i aria-hidden=\"true\" class=\"fa-toggle fas fa-arrow-circle-down\"><\/i><\/div><div id=\"elementor-tab-content-2077\" class=\"eael-accordion-content clearfix\" data-tab=\"7\" aria-labelledby=\"i-have-a-business-and-i-would-like-to-start-selling-countryfield-products\"><p>Countryfield is the brand of Decostar. You can register via <strong><br \/>\n  <a href=\"https:\/\/decostar.nl\/grid\/klant-worden\" target=\"_blank\" rel=\"noopener\">this link<\/a><br \/>\n<\/strong> register as a b2b customer with Decostar. You will then be contacted to discuss options.<\/p>\n<\/div>\n\t\t\t\t\t<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1efdb43 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1efdb43\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5f56271\" data-id=\"5f56271\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ea74b17 elementor-widget elementor-widget-spacer\" data-id=\"ea74b17\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e6e5ba4 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e6e5ba4\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b3c3e9d\" data-id=\"b3c3e9d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8dbc3fb elementor-widget elementor-widget-spacer\" data-id=\"8dbc3fb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Frequently Asked Questions:<br \/>\n-Where can I obtain Countryfield products?<br \/>\nThrough the Store locator you can find the nearest dealer of our Countryfield products.<br \/>\n-The item I see on the website is not for sale in the nearest store.<br \/>\nMay very well be, each store buys its own Countryfield products, this is just a selection of our collection. You can always ask if they can still order your item from the Countryfield wholesaler.<br \/>\n-I have a complaint\/malfunction about\/about the product<br \/>\nAgain, please contact the store you shopped at.  They will then contact the Countryfield wholesaler.<\/p>\n","protected":false},"author":11,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_eb_attr":"","footnotes":""},"class_list":["post-10403","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/countryfield.nl\/en\/wp-json\/wp\/v2\/pages\/10403","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/countryfield.nl\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/countryfield.nl\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/countryfield.nl\/en\/wp-json\/wp\/v2\/users\/11"}],"replies":[{"embeddable":true,"href":"https:\/\/countryfield.nl\/en\/wp-json\/wp\/v2\/comments?post=10403"}],"version-history":[{"count":15,"href":"https:\/\/countryfield.nl\/en\/wp-json\/wp\/v2\/pages\/10403\/revisions"}],"predecessor-version":[{"id":25797,"href":"https:\/\/countryfield.nl\/en\/wp-json\/wp\/v2\/pages\/10403\/revisions\/25797"}],"wp:attachment":[{"href":"https:\/\/countryfield.nl\/en\/wp-json\/wp\/v2\/media?parent=10403"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}